Attempted to get my ring resized as it was slightly large and needed to be reduced one size. I contacted as instructed that I needed to get the resizing done, initially I was told that they wouldn’t be able to do it and I should find somewhere local to do it. I mentioned that it was still live on the website only to be told that it was coming off the website that day. (Which was over 2 weeks ago) I was offered a discount to purchase another ring but I definitely wouldn’t be spending another £300 on a ring. Disappointed that this was the response from customer service with the service being offered on the website. After all the compliments I’ve had on the ring I certainly wouldn’t be recommending after that.
Great service, beautiful workmanship, reasonably priced and quick delivery! Keep up the good work.
Absolutely fantastic and quick service. Needed my partner's wedding band making smaller. Such an easy process from enquiry to getting it back and got the ring back after only a week! It fits lovely. The standard of finish is amazing. Can't wait to put it on his finger on our wedding day. :) Thank you. We couldn't have hoped for better.