InPost Locker and Shop Collections

How long do I have to collect my parcel?

Once your parcel has landed in your locker of choice, you've got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.

When can I collect my parcel?

InPost will send you an email the moment your parcel arrives. If you’ve got the app, you’ll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you – just make sure you pick up within 3 days.

Do I need to bring ID to collect my parcel?

No you don't. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.

What happens if I don't collect my parcel in time?

If your parcel gets sent back to us, we'll automatically refund your order less any postage and admin costs. Once your partial refund has been issued you can place another order.

How do I track my parcel?

You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.

Can someone else collect my parcel?

Yes they can - just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.

Where do I find my nearest InPost locker or shop?

Pop your postcode into the InPost finder.

Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store.

Can I choose the day/date I'd like to collect?

We're afraid not, but don't worry - we'll keep you posted every step of the way with emails and SMS if you've provided a phone number. Your parcel should arrive at your chosen locker or shop within 2-3 working days after it's dispatched.