FAQs

Our collections are always evolving, but we have a wide selection of options in a variety of materials:

For more information about any of our specialised materials, visit our guides from the main menu.

We always recommend that if you'd like to wear two rings on the same finger, that they are made from the same metal. If you have any questions about which metal to order your ring in, don't hesitate to get in touch.

No problem, just pick the "Send Me A Ring Sizer" option as you add your ring to your basket. Then we will send out a free ring sizer to work out your size. For more info on this, click here. We recommend using our ring sizer rather than going to a high street jeweller, as we use a central measurement for our rings, which can be different to the 'leading edge' measurements some jewellers use! If you need advice, don't hesitate to email us!

*Please note, ring sizers shipped outside of the UK will be subject to additional shipping charges

When using our ring sizer, choose the ring size you think is right, and remove this ring from the cord by unscrewing it. Wear this all day if you can, to make sure the size is comfortable when you're warm, cold, after exercise, etc. Bear in mind that during the summer/hot weather your ring will feel more snug, and in the winter/cold weather your ring will feel slightly looser! This is completely normal, so don't worry if your ring feels a bit tight after you've been for a run or you're out catching some rays!

Our fingers also fluctuate with weight loss and gain, so if you're planning a health kick or weight loss journey, we recommend ordering when you're almost at your goal to make sure your ring size is as accurate as possible! 

Unfortunately no, we don't offer a bespoke service. 

Unfortunately due to the strength of the materials used to make our rings, they cannot be resized once they are made, however we offer 1 complimentary exchange if your ring is in pristine condition and has not been engraved or made to order. If you wish to contact us to talk over this more, please email us at info@flinnandsteel.co.uk.

If you are ordering a ring and you're not 100% sure on your ring size, we recommend ordering without engraving to confirm the size is just right, and then send the ring back to us at a later date to have your engraving added!

If your ring is not personalised, engraved or made to order, wherever possible we will offer one exchange if the original ring is in pristine, re-saleable condition. The ring must be returned to us within 30 days of delivery in order to be eligible for an exchange, unless an extended period has been agreed in writing by us. After such time, an admin fee of £30 will be charged for any exchanges which have been agreed by us. You are responsible for return postage charges for exchanges unless otherwise agreed.

The width of a ring's band is measured in millimetres. If you're not sure which width will suit you best, we have a blog post with hand images of our most popular widths, and we also have a printable width guide! Check out our guide to learn a bit more on our different ring widths.

Although the materials we use are stronger than others such as platinum and gold, they are still susceptible to scuffs and scratches. From the day you start wearing your ring to many happy years later, your ring will begin to develop a patina of surface markings.

Of course you can! Personalised engraving is available on almost all of our rings (up to a maximum of 30 characters including spaces, or 20 characters on cufflinks), simply enter your chosen engraving in the text box on the product page, and we'll do the rest! Personalised engraving can add up to 1 week to the standard lead time.

You could write a special message, nicknames, the date of your wedding or your initials for example. For more info about engraving, read our guide.

*Please be aware, rings purchased with a personalised engraving are not eligible for exchange. If you're not 100% sure of your ring size, we recommend ordering your ring without engraving and sending it back at a later date to be added once you know your ring is the perfect fit!

If your ring has not been personalised, engraved or made to order, we offer one complimentary exchange to make sure your ring is the perfect fit! We recommend using our ring sizers if you're not sure on your ring size, however we understand that ring sizes are not an exact science! If your ring arrives and is too big or too small, get in touch on info@flinnandsteel.co.uk and we'll talk you through the options. The ring must be returned in pristine condition within 30 days of delivery to be eligible for exchange.

Goods that are personalised and/or engraved to your specific requirements are custom orders, which means that the item cannot be exchanged or returned under any circumstances.

The only exception to this would be if upon receiving the item a fault is present please contact us within a 14 day period.

If your ring is not personalised, engraved or made to order, wherever possible we will offer one exchange if the original ring is in pristine, re-saleable condition. The ring must be returned to us within 30 days of delivery in order to be eligible for an exchange, unless an extended period has been agreed in writing by us. After such time, an admin fee of £30 will be charged for any exchanges or re-sizings which have been agreed by us. You are responsible for return postage charges for exchanges or re-sizings unless otherwise agreed.

We make our slimmer 2.5mm and 3mm rings in sizes I - Z, whilst our other wider pieces are available from M - Z (Some designs available up to Z+3). Our Signet ring is available in sizes K - Z. Made-to-Order rings are available in up to size Z+6. Please check the individual product you're interested in to find out what sizes are available.

Not sure of your ring size? Select "Send me a free ring sizer" in the ring size field. After you have checked out, we will pause your order, send you a ring sizer and then re-start your order when we have heard from you.

*Please note, ring sizers shipped outside of the UK will be subject to additional shipping charges

Please remember that your fingers change size a little being smaller when cold compared to when warm. They may also change over a day from morning to evening. We suggest you try the ring sizer on at different times of the day and when your hands are at normal temperature.