Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flinnandsteel.co.uk.

Please note that returns will need to be sent to the following address: Flinn & Steel Ltd, Room 14, Cybor House, 1 Tapton House Road, Sheffield, S10 5BY.

You can choose to return your item using one of our Tracked Returns labels, charged at a flat rate of £3.50 within the UK, or arrange your own return postage.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you order the wrong size you must return your item to us within 30 days of delivery and we will arrange an exchange where possible at our discretion. Your original ring must be returned to us in an unworn, new condition. We cannot be held responsible if you order the wrong ring size on a personalised or made-to-order item, or for any misspelt engravings at the point of order. If this is the case, get in touch with us on info@flinnandsteel.co.uk within 24 hours of placing your order. 

The only exception to this would be if upon receiving the item a fault is present within a 14 day period. If this is the case you will be eligible to return the item for a refund or replacement. After this 14 day period, we will only repair or replace the item. If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is not suitable, only at this time will we offer a full refund.

We will aim for your repair or replacement to be fully resolved in 60 days, however, this timescale may vary. Refunds, when agreed, will be processed within 14 days.

You can always contact us for any return question at info@flinnandsteel.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as made-to-order products or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flinnandsteel.co.uk.