Refund policy

Eligible items can be returned for refund or exchange within 30 days of receipt of your item(s). Your item must meet the following criteria to be eligible for refund or exchange:

• Your item must be in the same condition that you received it, unworn or unused, in its original packaging.
• Your item is not made-to-order or personalised (including engraving) in any way.
  
• Your return request is processed and approved through our self-serve returns system. Items sent back to us without first requesting a return will not be accepted.

How we process your returns:

• To start a return, visit our returns and exchanges guide to read our step by step guide to our self-serve returns system.
• Your return request will be processed within 3-5 working days, and you will receive instructions via email if your request is approved. If your request is declined you will receive an email explaining the reason it has been declined.
• You will be issued with a Tracked 48 returns label via email, charged at a flat rate of £4.99. If you wish to arrange your own return postage, please make this clear in the notes on your return request.
  • Items returned using your own postage method must be clearly and easily identifiable by order number or name upon receipt. If we are unable to identify your order order we may be unable to process your refund.
• We offer one exchange free of charge, after which any further returns will be refunded, and we ask that you place a new order for an alternative size or style.
  • To avoid missing out on any discounts or offers, we highly recommend ordering various sizes and/or styles in the first instance.
  • If your return request does not specify clearly in the notes the size or style you would like to exchange for, your request may be processed as a refund rather than an exchange.

Please note that returns will need to be sent to the following address:

Flinn & Steel Ltd, Room 14, Cybor House, 1 Tapton House Road, Sheffield, S10 5BY.

Damages and inherent faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If upon receiving the item a fault is present within a 14 day period, you will be eligible to return the item for a refund or replacement. After this 14 day period, we will only repair or replace the item. If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is not suitable, only at this time will we offer a full refund.

We will aim for your repair or replacement to be fully resolved in 60 days, however, this timescale may vary. Refunds, when agreed, will be processed within 14 days.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as made-to-order products or personalized items. Please get in touch if you have questions or concerns about your specific item. 

We cannot be held responsible if you order the wrong ring size on a personalised or made-to-order item, or for any misspelt engravings at the point of order. If this is the case, get in touch with us on info@flinnandsteel.co.uk within 24 hours of placing your order.

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us.