We understand that sometimes you may not be 100% happy with your purchase, unfortunately. In some cases you can return your jewellery for a partial or full refund, see below.

If the item you have purchased has not been personalised and is in pristine condition, you can return the item to us within 14 days of delivery for either a full refund or one complementary exchange. After this point, a restocking fee may apply. A return form will be included with your order, simply fill this out and return.

If you have purchased a personalised item, these cannot be exchanged or returned under any circumstances. The following ring designs are made-to-order and are therefore considered personalised items: any titanium and silver or gold ring, any precious metal ring and any damascus steel and silver ring. Goods that are custom, bespoke, resized, engraved or made-to-order to your specific requirements are considered personalised orders. 

Items from our gift collections, including; cufflinks, hip flasks, chain necklaces and bracelets are also considered personalised and cannot be returned.

If you order the wrong size you must contact us within 14 days of delivery and we will arrange an exchange where possible at our discretion. Your original ring must be returned to us in an unworn, new condition. We cannot be held responsible if you order the wrong ring size on a personalised or made-to-order item, or for any misspelt engravings at the point of order. If this is the case, get in touch with us on info@flinnandsteel.co.uk within 24 hours of placing your order.

The only exception to this would be if upon receiving the item a fault is present within a 14 day period. if this is the case you will be eligible to return the item for a refund or replacement. You may return the item using whatever method you see fit, however, we will only refund return postage costs up to the value of first class signed for (we will not refund courier or special delivery costs under any circumstances unless previously agreed with ourselves in writing). After this 14 day period, we will only repair or replace the item. If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is not suitable, only at this time will we offer a full refund.

We will aim for your repair or replacement to be fully resolved in 60 days, however, this timescale may vary. Refunds, when agreed, will be processed within 14 days. 

PRODUCT GUARANTEE

All of our products are guaranteed for 12 months from the date of dispatch, however, if Flinn & Steel Ltd determines that the damage was due to normal wear-and-tear, we will repair the product if possible but only at a cost. We cannot be held responsible for work carried out by yourself or a third-party.

We will also not be held responsible for scratching, tarnishing, denting, chipping, or damage caused to any product.