We understand that sometimes you may not be 100% happy with your purchase, in some circumstances you can return your jewellery for a partial or full refund, see below.
If the item you have purchased is not personalised to your requirements you can return the item to us within 14 days.
Please contact us ahead of your return and we will email you a returns form. Your non-personalised product must be returned to us in an unworn, new condition.
The following ring designs are made to order and are therefore considered personalised items: any titanium and gold ring, any Damascus ring, any precious metal ring, hammered effect (Rivelin Valley) rings made in Stainless Steel or Titanium.
Bespoke or Personalised Items
If you order the wrong size you must contact us within 14 days and we will arrange an exchange where possible at our discretion. Your original ring must be returned to us in an unworn, new condition.
Goods that are personalised, bespoke, resized, engraved or made-to-order to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
The only exception to this would be if upon receiving the item a fault is present within a 14 day period. If this is the case you will be eligible to return the item for a refund or replacement. You may return the item using whatever method you see fit, however, we will only refund return postage costs up to the value of First Class Signed For (we will not refund Courier or Special Delivery Costs under any circumstances unless previously agreed with ourselves in writing). After this 14 day period, we will only repair or replace the item. If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is NOT suitable, only at this time will we offer a full refund.
We will aim for your repair or replacement to be fully resolved in 60 days, however, this timescale may vary. Refunds, when agreed, will be processed within 14 days.
Please be aware that once the material has been allocated to your order and production has commenced, we will be unable to cancel and/or refund your purchase. Our rings are made to order and therefore once the material has been made to your specifications it is extremely difficult to re-allocate or reuse these materials for another order. If you believe part of your order has the incorrect details or specifications, please contact us immediately (within 24-48 hours of purchase) and we will do our best to rectify the issue. For more information regarding re-sizing or exchanges, please see our FAQs page.
All of our products are guaranteed for 12 months from the date of dispatch, however, if Flinn & Steel Ltd determines that the damage was due to normal wear-and-tear, we will repair the product but only at a cost. We cannot be held responsible for work carried out by yourself or a third-party.
We will also not be held responsible for scratching, tarnishing, denting, chipping, or damage caused to any product.
We understand that accidents can happen and a product may be damaged, lost or stolen - naturally, our guarantee cannot cover this but we are happy to recommend a specialist jewellery insurer to all customers. Please Contact Us for details.
If the Incorrect Item was Received
If you should receive an item that is not what you ordered, please contact us immediately via our Contact page online orders only. The incorrect item will need to be returned to us before we are able to post out your replacement item. Please get in touch by emailing email@example.com, or by submitting the contact us form by clicking the link below.
Gift Cards are valid for 12 months from the date of purchase. Cash alternatives for gift cards are unavailable on any full or partial balance. However, any remaining balance can be gifted.
If you wish to talk to us about your return please contact us
To read our full Terms & Conditions click here.